If goods are in stock, despatch will be within 2-3 working days after payment has been processed.
We try to keep a number of products in stock but due to the high number of colours and sizes we offer eg.breeches, it is not possible to hold every combination and some delay may occur. For customised products please expect 4-6 weeks delivery as a minimum. Some disruption in deliveries may occur duting July/August and Xmas due to factory shut-down.
Any delay exceeding the above will immediatedly be communicated to you.
Out of stock items will usually be depatched with our next European order placed. We are usually placing orders once monthly. However, specialty products like Pikeur and Eskadron may take slightly longer.
You have the right to cancel your order by notifying us by email should you not wish to wait for the despatch, unless the order is for a customized product and the manufacturing process has commenced, in which case there will be a canellation charge of 20% of the value of the cancelled product.
If you have not received delivery of your parcel within 5 days of shipment, please raise an enquiry with us immediately. Any time frame exceeding this may result in the courier being unable to trace the parcel.